Questions and Answers

Quick Links

General

CoolSoft™ is an innovative high-performance fabric providing an instant cooling feel to touch and offers significant other benefits such as regulating body temperature to provide a better sleep environment.

CoolSoft™ technology has been developed by adding fine particles of mica ore crystals to the fibre melt spinning process to create fibres which are then layered to form a cool function yarn. Due to CoolSoft’s unique Mica Ore Cooling fibre, it is 300% more conductive when compared to standard polyester fabric. This is what gives CoolSoft™ it’s instant cool-to-the-touch feel and able to continuously conduct heat from you throughout the night

Our office is based in Failsworth, Manchester. so if you are in the area please feel free to give us a call and you can happily come to see us and ask any questions you may have.

Mattress Topper

We would recommend a 100% cotton sheet be used over your mattress topper so you still feel the full benefits of the cooling fabric

This is a very common problem when it comes to memory foam due to the fact the foam acts as an insulator to mould to your body. CoolSoft will help eradicate this by putting the cooling layer between yourself and the mattress, you will still feel the comfort of your mattress but CoolSoft will prevent you getting to hot when your sleeping.

Yes, our topper has straps so can be easily fit to your bed and prevent it from moving around during the night.

Our straps will fit around mattresses up to 30cm (12inches) deep.

Cover Material 58% Polyester 42% Cooling Silk Fibre
Border and Piping 100% Polyester
Quilt Filling 100% Polyester
Base Material 100% Cotton
  • Washable up to 40ºC in a large capacity machine

  • Do not Tumble Dry

  • Dry Cleanable

  • Do Not Iron

  • Do Not Bleach

  • Fully dry before using

Pillow

We would recommend using a 100% cotton pillowcase to still feel the benefits of the cooling fabric but you can use without our pillows are highly durable.

Cover Material 58% Polyester 42% Cooling Silk Fibre
Piping 100% Polyester
Filling 40% Goose Down 60% Good Feather
Inside Lining 100% Cotton

We would say our pillows are of a medium firmness.

  • Washable up to 40ºC

  • Do Not Dry Clean

  • Do Not Iron

  • Do Not Bleach

  • Fully dry before using

  • Please regularly shake when drying and allow to dry for 2-3 days

  • Pillow must be completely dry before using

Baby

Absolutely not! Babies skin is highly delicate and sensitive therefore no chemicals are used on any of our baby product.

We would recommend a 100% cotton sheet be used over your mattress topper so you still feel the full benefits of the cooling fabric.

No, they aren’t waterproof but they are washable.

  • Washable up to 40ºC
  • Do Not Dry Clean
  • Do Not Iron
  • Do Not Bleach
  • Fully dry before using
  • Please regularly shake when drying and allow to dry for 2-3 days
  • Pillow must be completely dry before using
Top Cooling Fabric 58% Polyester 42% Cooling Silk Fibre
Piping 100% Polyester
Skirting 80% Cotton 20% Polyester
Cover Material 58% Polyester 42% Cooling Silk Fibre
Piping 100% Polyester

Delivery

We offer free standard 1-3 day delivery. Orders placed after 2pm Friday-Sunday will be shipped next working day using Royal Mails Tracked 24 service

We use Royal Mail for our deliveries.

Royal mail will try a second time, if you are still not home they will take it to a post office or depot for you to collect.

 

We now deliver worldwide, 

Please allow 3-15 working days to receive your order.

Please call 0161 6607576 or email he***@co***********.uk if you have any problems purchasing.

Returns

Yes, of course, please fill out our returns slip and send this back with your order.

Yes absolutely. If you choose to single out a particular item for a return, we can only refund you at the reduced rate, not the full price of the item if bought separately from the bundle. For example:

Ice Cool Bundle (1 topper and 2 pillows) – Discounted by 15% against individually marked products

Single Topper + 2 Pillows

£119 + £89 + £89 = £297 (individually priced)

Bundle discount (15%) = £252.45

If a pillow is returned you will be refunded £75.65

If the topper is returned you will be refunded £101.15

We will issue a refund within 3-5 working days from receiving your order back to us (please note this may take longer depending on your bank).

Yes, any returns back to us are at the cost to the customer, we cannot reimburse you for any shipping costs.

CHANGING THE WAY YOU SLEEP.

FEATURES & BENEFITS.

INSTANT COOL-
TO-THE-TOUCH

Conducting heat away from the body – CoolSoft™ even feels cool to the touch!

HYGIENIC & ANTI-ALLERGENIC

Ideal for allergy sufferers. Safe to use and easy to dry clean.

EXTREMELY COMFORTABLE & SOFT

Quilted with 450 gram virgin polyester providing optimum sleeping comfort.

EASY TO FIT

Quick and easy to fit, leaving even more time for your beauty sleep!

ABSORBS MOISTURE

Wicking and evaporating moisture for a comfortable night’s sleep.

LOOKS FRESH

Abrasion and pilling resistant to ensure our products look fresher for longer.

WHAT OUR CUSTOMERS SAY

SIGN UP FOR A BETTER NIGHT'S SLEEP!