Frequently Asked Questions

Quick Links

  • General
    • How does CoolSoft Work?

      CoolSoft™ is an innovative high-performance fabric providing an instant cooling feel to touch and offers significant other benefits such as regulating body temperature to provide a better sleep environment.

      CoolSoft™ technology has been developed by adding fine particles of mica ore crystals to the fibre melt spinning process to create fibres which are then layered to form a cool function yarn. Due to CoolSoft’s unique Mica Ore Cooling fibre, it is 300% more conductive when compared to standard polyester fabric. This is what gives CoolSoft™ it’s instant cool-to-the-touch feel and able to continuously conduct heat from you throughout the night.

    • Do you have a showroom?

      Our office is based in Haslingden, so if you are in the area please feel free to give us a call and you can happily come to see us and ask any questions you may have.

  • 14-night trial
    • Why a 14-night trial?

      We understand buying online can be tricky which is why we are offering a 14-night trial period so you can be sure CoolSoft is right for you.

      We are confident you will love our products after just one night however if you are not 100% satisfied you can send back your product no questions asked.

    • What products does the trial apply to?

      Our 14-night trial period applies to all of our CoolSoft products.

    • When does my 14-night trial start?

      Your trail will begin once your item has been delivered to you. We are confident you will love CoolSoft but in the event, you aren’t satisfied we must receive back within 14 days of this to enable a full refund.

    • Do I need to keep the packaging?

      No, however, we would just kindly ask that your item is securely wrapped to prevent any damage during its journey back to us.

    • When will I be refunded?

      Once your item has been returned to us, we will issue a refund within 3-5 working days.

    • Can I return an item from a bundle?

      Yes absolutely. If you choose to single out a particular item for a return, we can only refund you at the reduced rate, not the full price of the item if bought separately from the bundle. For example:

      Ice Cool Bundle (1 topper and 2 pillows) – Discounted by 15% against individually marked products

      Single Topper + 2 Pillows

      £119 + £89 + £89 = £297 (individually priced)

      Bundle discount (15%) = £252.45

      If a pillow is returned you will be refunded £75.65

      If the topper is returned you will be refunded £101.15

    • Do I need to arrange to post back to you?

      Yes, any returns made are at the cost of the individual we cannot refund you for any postage costs.

    • Am I buying an item that has already been used?

      Absolutely not, all our items are sent, brand new in the packaging.

    • Do I need to fill out any paperwork?

      Please fill out our returns slip and send this back with your order.

  • Mattress Topper
    • Do I use a sheet over my Mattress Topper?

      We would recommend a 100% cotton sheet be used over your mattress topper so you still feel the full benefits of the cooling fabric.

    • My memory foam mattress is too hot will CoolSoft help?

      This is a very common problem when it comes to memory foam due to the fact the foam acts as an insulator to mould to your body. CoolSoft will help eradicate this by putting the cooling layer between yourself and the mattress, you will still feel the comfort of your mattress but CoolSoft will prevent you getting to hot when your sleeping.

    • Does the topper have straps?

      Yes, our topper has straps so can be easily fit to your bed and prevent it from moving around during the night.

      Our straps will fit around mattresses up to 30cm (12inches) deep.

    • What is the topper made of?

      Cover Material
      58% Polyester
      42% Cooling Silk Fibre
      Border and Piping
      100% Polyester
      Quilt Filling
      100% Polyester
      Base Material
      100% Cotton

    • Can I wash my mattress topper?

      • Washable up to 40ºC in a large capacity machine
      • Do not Tumble Dry
      • Dry Cleanable
      • Do Not Iron
      • Do Not Bleach
      • Fully dry before using

  • Pillow
    • Do I use a pillowcase over my pillow?

      We would recommend using a 100% cotton pillowcase to still feel the benefits of the cooling fabric but you can use without our pillows are highly durable.

    • What is the pillow made of?

      Cover Material
      58% Polyester
      42% Cooling Silk Fibre
      Piping
      100% Polyester
      Filling
      40% Goose Down
      60% Good Feather
      Inside Lining
      100% Cotton

    • How firm are the pillows

      We would say our pillows are of a medium firmness.

    • Can I wash the pillow?

      • Washable up to 40ºC
      • Do Not Dry Clean
      • Do Not Iron
      • Do Not Bleach
      • Fully dry before using

  • Baby
    • Are there any chemicals on the baby products?

      Absolutely not! Babies skin is highly delicate and sensitive therefore no chemicals are used on any of our baby product.

    • Do I still use a fitted sheet over the top of the CoolSoft sheet?

      We would recommend a 100% cotton sheet be used over your mattress topper so you still feel the full benefits of the cooling fabric.

    • Are the sheets waterproof?

      No, they aren’t waterproof but they are washable.

    • Can I wash the sheets and mat?

      • Washable up to 40ºC in a large capacity machine
      • Do not Tumble Dry
      • Dry Cleanable
      • Do Not Iron
      • Do Not Bleach
      • Fully dry before using

    • What is the fitted sheet made of?

      Top Cooling Fabric
      58% Polyester
      42% Cooling Silk Fibre
      Piping
      100% Polyester
      Skirting
      80% Cotton
      20% Polyester

    • What is the baby mat made of?

      Cover Material
      58% Polyester
      42% Cooling Silk Fibre
      Piping
      100% Polyester

  • Delivery
    • When will I receive my order?

      We offer free next day delivery orders placed before 2pm will be delivered next working day.

    • Who do you use for delivery?

      We use DPD for our deliveries.

    • What if I won’t be in?

      DPD give a 1-hour time slot so you can ensure you are available for delivery.

    • Do you deliver outside the UK?

      Please note, due to the Covid-19 outbreak, we are suspending all orders to Europe at this time.

      We currently deliver to the following destinations in Europe at a standard cost of £15.00:

      Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

      Please allow 3-9 working days to receive your order.

      Please call 0330 2020 605 or email hello@coolsoftsleep.co.uk if you would like to place an order to the Canary Islands.

  • Returns
    • Can I return my order?

      Yes, of course, please fill out our returns slip and send this back with your order.

    • Can I return an item from a bundle?

      Yes absolutely. If you choose to single out a particular item for a return, we can only refund you at the reduced rate, not the full price of the item if bought separately from the bundle. For example:

      Ice Cool Bundle (1 topper and 2 pillows) – Discounted by 15% against individually marked products

      Single Topper + 2 Pillows

      £119 + £89 + £89 = £297 (individually priced)

      Bundle discount (15%) = £252.45

      If a pillow is returned you will be refunded £75.65

      If the topper is returned you will be refunded £101.15

    • How does the 14-night trial period work?

      Please see our section on the 14-night trial for any questions you may have.

    • How long will my refund take?

      We will issue a refund within 3-5 working days from receiving your order back to us (please note this may take longer depending on your bank).

    • Do I have to arrange postage back to you?

      Yes, any returns back to us are at the cost to the customer, we cannot reimburse you for any shipping costs.

Back to the top

Changing the way you sleep.
Features and benefits.

Instant cool-to-the-touch

Conducting heat away from the body – CoolSoft even feels cool to the touch!

Absorbs moisture

Wicking and evaporating moisture for a comfortable night’s sleep.

Extremely comfortable & soft

Quilted with 450 gram virgin polyester providing optimum sleeping comfort.

Easy to fit

Quick and easy to fit, leaving even more time for your beauty sleep!

Hygienic & anti-allergenic

Ideal for allergy sufferers. Safe to use and easy to dry clean.

Looks fresh

Abrasion and pilling resistant to ensure our products look fresher for longer.

What our customers say

The CoolSoft mattress topper and pillow has improved my quality of sleep so much! I'd recommend any menopausal ladies to try them if you're suffering from the dreaded night sweats. Not only do I no longer wake up in a pool of sweat each night, but my husband is also sleeping better, as I no longer toss and turn all night - result!

Treacy Bird

10/03/2020

The CoolSoft Mattress Topper is brilliant. At first, I was dubious about it working but the very first night using it I could tell a difference! I woke up for the first time in a long time have had a restful sleep and feeling refreshed. Being of menopausal age and suffering hot flushes at night I just can't recommend this enough! It also has such a lovely soft feel and is so comfortable to sleep on and love how it stays put due to the corner straps which holds it in place.

Sam Hinchliffe

23/01/2020

Having had my pillow for a few months now I can honestly say it has made a big difference in my sleeping, I have a cooler head which I hadn’t had for such a long time, especially going through the menopause. It’s amazing, soft and totally goes above my expectations. A little expensive some would say but to me, it’s been an investment in my health and worth every penny. Absolutely delighted with my purchase.

Karen Fucella

22/01/2020

Wow, I honestly can't rate the pillow and mattress topper enough! Having suffered from restless legs and hot flushes in bed for well over 12 months having countless bad nights sleep, since having these I have never slept so good! My husband often comments that since having these I have done nothing but snore and keep him awake at night! I have been recommending these to everyone I know (especially being of a certain age) not only because they are lovely and cool but comfortable as well, I cannot believe the difference they have made to my sleep! Worth every penny.

Lynn Pilling

27/01/2020

Great product - very impressed with the cooling abilities and exceptional comfort. I've always struggled to find a pillow that I'm 100% happy with, but this ticks all the boxes. Thanks again, CoolSoft! Highly recommended.

Chris Leban

28/01/2020

I bought the CoolSoft Pillow as a Christmas present for my partner. It came the day after I ordered it and he still tells everyone how amazing it is, he says he has never slept so well it stays cool all night. Highly recommend this to anyone.

Matilda Tosh

24/01/2020

Love my pillow and topper. Both really comfy. Free next-day delivery too which I didn't expect! It actually works and is really cold when you touch it! Tried other cheaper options and they just didn't work as this does.

Denise Weston

11/09/2019

I purchased CoolSoft Mattress Topper and Pillows, they have been great in helping me to get a great nights sleep. Love the cool feel when I get into bed. I would rate it 5, I would recommend it.

Dawn Holland

19/11/2019

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