Privacy Policy

This privacy policy applies between you, the user of this website and CoolSoft Sleep Limited, the owner and provider of this website. CoolSoft Sleep Limited takes the privacy of your information very seriously. This privacy policy applies to our use
of any and all data collected by us or provided by you in relation to your use of the website. We never sell, rent or otherwise distribute or make public your information.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data
Collectively all information that you submit to CoolSoft Sleep Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998.
Cookies
A small text file placed on your computer by this Website when you visit certain parts of the Website and / or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause
below (Cookies).
CoolSoft Sleep Limited, or us
CoolSoft Sleep Limited, a company incorporated in England and Wales with registered number 10923823 whose registered office is at Unit B Knowsley Park Way, Knowsley Road Industrial Estate, Haslingden, Lancashire, England, BB4
4RS.
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
User or you
Any third party that accesses the Website and is not either (i) employed by CoolSoft Sleep Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to CoolSoft Sleep
Limited and accessing the Website in connection with the provision of such services.
Website
The website that you are currently using, www.coolsoftsleep.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  1. The singular includes the plural and vice versa;
  2. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. A reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. “Including” is understood to mean “including without limitation”;
  5. Reference to any statutory provision includes any modification or amendment of it;
  6. The headings and subheadings do not form part of this privacy policy.
Scope of this privacy policy

This privacy policy applies only to the actions of CoolSoft Sleep Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including but not limited to, any links we may provide to
social media websites.

Data collected

We may collect the following Data, which includes personal Data, from you:

  1. Name
  2. Job title
  3. Profession
  4. Contact information such as email addresses and telephone numbers
  5. Demographic information such as postcode, preferences and interests
  6. IP address (automatically collected)
  7. Web browser type and version (automatically collected)
  8. Operating system (automatically collected)
  9. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)
  10. Enquiry type
  11. In each case, in accordance with this privacy policy.
Our use of Data
  1. For purposes of the Data Protection Act 1998, CoolSoft Sleep Limited is the “data controller”.
  2. We will retain your personal data only for as long as is necessary. If you have an account with us, we will only keep the data while your account is active or for as long as needed to provide services to you and, as further needed for us to
    comply with our global legal and contractual obligations.
  3. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and/or other companies within
    our group.
  4. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
  5. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  1. Within marketing materials for CoolSoft Sleep Limited which would include your name, company name, title and any comments from yourself about our services provided to you.
  2. Postal correspondence.
  3. Internal record keeping.
  4. Improvement of our products / services.
  5. Transmission by email of promotional materials that may be of interest to you.
  6. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
  7. Own company marketing Mailshots.
Third party websites and services

CoolSoft Sleep Limited may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by
Users of this Website.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised
to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control
  1. CoolSoft Sleep Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of CoolSoft Sleep Limited. Data provided by Users will, where it is relevant to any part
    of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to
    us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
  1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  2. use of Data for direct marketing purposes
Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by CoolSoft Sleep Limited (where such Data is held). CoolSoft Sleep Limited tries to be as open as it can be in terms of giving people access to their personal information.
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to CoolSoft Sleep Limited for any personal information we may hold or to request your data to be deleted, you will need to put the request in writing.

Security
  1. Data security is of great importance to CoolSoft Sleep Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
  2. We endeavour to do our best to protect your Personal Data. However, the transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Cookies
  1. This Website may place and access certain Cookies on your computer. CoolSoft Sleep Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. CoolSoft Sleep Limited has carefully
    chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling CoolSoft Sleep Limited to provide a
    better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:
  5. Type of Cookie Purpose Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make
    use of e-billing services.
  6. Like most websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the
    website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to
    personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor.
  7. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  8. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  9. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
General
  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and
    the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy

CoolSoft Sleep Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of
the privacy policy on your first use of the Website following the alterations. You may contact CoolSoft Sleep Limited by email at hello@coolsoftsleep.co.uk.

Changing the way you sleep.
Features and benefits.

Instant cool-to-the-touch

Conducting heat away from the body – CoolSoft even feels cool to the touch!

Absorbs moisture

Wicking and evaporating moisture for a comfortable night’s sleep.

Extremely comfortable & soft

Quilted with 450 gram virgin polyester providing optimum sleeping comfort.

Easy to fit

Quick and easy to fit, leaving even more time for your beauty sleep!

Hygienic & anti-allergenic

Ideal for allergy sufferers. Safe to use and easy to dry clean.

Looks fresh

Abrasion and pilling resistant to ensure our products look fresher for longer.

What our customers say

The CoolSoft mattress topper and pillow has improved my quality of sleep so much! I'd recommend any menopausal ladies to try them if you're suffering from the dreaded night sweats. Not only do I no longer wake up in a pool of sweat each night, but my husband is also sleeping better, as I no longer toss and turn all night - result!

Treacy Bird

10/03/2020

The CoolSoft Mattress Topper is brilliant. At first, I was dubious about it working but the very first night using it I could tell a difference! I woke up for the first time in a long time have had a restful sleep and feeling refreshed. Being of menopausal age and suffering hot flushes at night I just can't recommend this enough! It also has such a lovely soft feel and is so comfortable to sleep on and love how it stays put due to the corner straps which holds it in place.

Sam Hinchliffe

23/01/2020

Having had my pillow for a few months now I can honestly say it has made a big difference in my sleeping, I have a cooler head which I hadn’t had for such a long time, especially going through the menopause. It’s amazing, soft and totally goes above my expectations. A little expensive some would say but to me, it’s been an investment in my health and worth every penny. Absolutely delighted with my purchase.

Karen Fucella

22/01/2020

Wow, I honestly can't rate the pillow and mattress topper enough! Having suffered from restless legs and hot flushes in bed for well over 12 months having countless bad nights sleep, since having these I have never slept so good! My husband often comments that since having these I have done nothing but snore and keep him awake at night! I have been recommending these to everyone I know (especially being of a certain age) not only because they are lovely and cool but comfortable as well, I cannot believe the difference they have made to my sleep! Worth every penny.

Lynn Pilling

27/01/2020

Great product - very impressed with the cooling abilities and exceptional comfort. I've always struggled to find a pillow that I'm 100% happy with, but this ticks all the boxes. Thanks again, CoolSoft! Highly recommended.

Chris Leban

28/01/2020

I bought the CoolSoft Pillow as a Christmas present for my partner. It came the day after I ordered it and he still tells everyone how amazing it is, he says he has never slept so well it stays cool all night. Highly recommend this to anyone.

Matilda Tosh

24/01/2020

Love my pillow and topper. Both really comfy. Free next-day delivery too which I didn't expect! It actually works and is really cold when you touch it! Tried other cheaper options and they just didn't work as this does.

Denise Weston

11/09/2019

I purchased CoolSoft Mattress Topper and Pillows, they have been great in helping me to get a great nights sleep. Love the cool feel when I get into bed. I would rate it 5, I would recommend it.

Dawn Holland

19/11/2019

Artboard 1

Sign Up for a Better Night's Sleep!

We’re always trying to create new products to help you get the perfect night’s sleep.
Be the first to hear about these as well as receiving fantastic offers!