Delivery
Our office will be closing Wednesday 23rd December 2020 and will reopen Monday 4th January 2021. Orders placed during this period will be shipped when we return 4th January 2021.
Due to the closer of borders, we will not be able to ship to Europe or Ireland until further notice. We apologise for any inconvenience.
- Courier Used
- DPD
Order before 14:00pm
Free
- Saturday Delivery
- £14.00
- Pre 12:00pm Delivery – Order before 14:00pm
- £15.00
Due to the closer of borders, we will not be able to ship to Europe or Ireland until further notice. We apologise for any inconvenience.
European Shipping 3-9 working days – £18.00
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
Please call 0330 2020 605 or email hello@coolsoftsleep.co.uk if you would like to place an order to the Canary Islands.
- Additional Information
- Please note that if you live in Scottish Highlands/ Ireland/ Isle of Man or Channel Islands your order will be a 2 day delivery service.
- An Email & SMS will be sent the day before so you can select your preferred 1 hour time slot. Tracking available with follow my parcel. Options to select alternative delivery date, collect from local DPD Pick up Shop or leave with a nominated neighbour.
- Cut Off
- Orders must be placed by 2pm Monday-Thursday to receive next day delivery.
Orders placed after 2pm will be despatched next working day.
Orders placed on Friday before 2pm will receive the order on Monday unless Saturday service is selected.
Orders placed after 2pm Friday or Saturday/ Sunday will be despatched next working day.
Please Note:
Please be aware that delivery of products to some regions may incur a customs/sales tax that is payable on delivery of the physical items that you have ordered and that CoolSoft unable to refund any amount charged.
If you live outside of the UK and would be interested in placing an order with us please call 0330 2020 605 or email hello@coolsoftsleep.co.uk for more information.
Customer Service Enquiries
If you have any questions regarding your delivery please call our team on 0330 2020 605 or email hello@coolsoftsleep.co.uk.
Open Times:
- Monday – Thursday
- 8:30am – 5:00pm
- Friday
- 8:30am – 4:00pm
- Saturday/Sunday
- Closed